Issue raiser


  • Daily Monitoring: reactive (alarms) and active routines
  • Mid- and long-term performance analysis
  • Special data analysis
  • Performance reporting

Issue solver

Operations Management

  • Main interface to customer
  • Default analysis and solution development
  • Managing preventive and corrective maintenance
  • Contract management
  • HSE Management

Solution Provider

Field service

  • Technical counterpart for ops manager and administration
  • Inspections, maintenance and testing
  • Call outs and repair works
  • Quality assurance contractors

Solution Enabler

Operations Support

  • Order processing: Sales quotes, Purchasing, Invoicing
  • Dispatching
  • Main interface to contractors
  • Logistics and inventory management

Customer developer

Key Account Manager

  • “High level” interface to customer
  • Managing special contractual and commercial topics
  • Introduction to new solutions and services

Other services