Issue raiser
Monitoring
- Daily Monitoring: reactive (alarms) and active routines
- Mid- and long-term performance analysis
- Special data analysis
- Performance reporting
Issue solver
Operations Management
- Main interface to customer
- Default analysis and solution development
- Managing preventive and corrective maintenance
- Contract management
- HSE Management
Solution Provider
Field service
- Technical counterpart for ops manager and administration
- Inspections, maintenance and testing
- Call outs and repair works
- Quality assurance contractors
Solution Enabler
Operations Support
- Order processing: Sales quotes, Purchasing, Invoicing
- Dispatching
- Main interface to contractors
- Logistics and inventory management
Customer developer
Key Account Manager
- “High level” interface to customer
- Managing special contractual and commercial topics
- Introduction to new solutions and services
Other services
